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Go to the shopFrequently Asked Questions
What is Bebambi?
Bebambi is your one-stop platform for baby care essentials such as baby wipes, diapers, formula milk, etc. Bebambi is unmatched in its quick delivery service and top-notch brand catalog. Our holistic platform has simplified daily baby care needs for parents and provides accurate information to keep track of their child's health and development milestones.
What is the advantage of Bebambi?
Bebambi understands the daily struggles of parents. Our platform offers a convenient way for parents to get the best deals on baby care essentials shipped to their doorstep from anywhere in Lahore within 60 minutes. With Bebambi, parents never have to worry about shopping for their child’s baby essential items and they can focus on their growth, development milestones, and overall health.
What products are offered on the Bebambi App and Website?
Currently, we sell all the leading brands of diapers, pants, wipes, and formula milk around Lahore.
What is the minimum order value required to place an order?
To place an order, a minimum order value of PKR 500 or more is required (Excluding Shipping charges or value reduced after the application of coupons or any other offer).
How can I place an order at Bebambi?
You can place the order by doing the following:
• Signup / Login to your account.
• Drop your actual location
• Select the items you want to order
• Add them to cart
• Add the promo (If you do have any)
• Click on checkout
• Select payment method
• Confirm to place the order
• Drop your actual location
• Select the items you want to order
• Add them to cart
• Add the promo (If you do have any)
• Click on checkout
• Select payment method
• Confirm to place the order
How do I check my order status?
You can easily monitor the status of your order by navigating to the "Orders" section and selecting the specific order for which you wish to inquire about the current status in our app.
If you choose to order through our website, you can download our Bebambi app through the app store and use the temporary password provided in the order confirmation email to log in. Once you have logged in, you can track the status of your order via the assigned order ID.
Another way of checking your order status is to send your order ID on WhatsApp and our customer agent will share your status shortly.
If you choose to order through our website, you can download our Bebambi app through the app store and use the temporary password provided in the order confirmation email to log in. Once you have logged in, you can track the status of your order via the assigned order ID.
Another way of checking your order status is to send your order ID on WhatsApp and our customer agent will share your status shortly.
How many payment methods does Bebambi support?
You can pay for your order by selecting any of the following payment methods:
Cash-on-delivery
Bank transfer
JazzCash
EasyPaisa
Card Payments
*You can only make card payments via the Bebambi app.
Cash-on-delivery
Bank transfer
JazzCash
EasyPaisa
Card Payments
*You can only make card payments via the Bebambi app.
Is it possible to cancel my order?
Certainly, you have the option to cancel your order on Bebambi if it is not accepted yet. However, once an order is accepted, cancellation is not possible.
Are there any hidden charges?
You will get the final price during checkout. Our prices are inclusive of taxes and shipping charges are added separately.
Can I give special instructions?
Yes. You can do this by sharing your concerns or comments in the “Special Instructions” box on the “Checkout” page in the app and on website you can only add instructions on the ‘View Cart’ popup or the ‘View Cart’ page.
What happens if I do not get an update of my order?
If you do not receive a notification/update of your order via email, please check spam/junk folders in your email or reach out to us via LiveChat or 24/7 live support on Whatsapp +92 300 5003318
Can I make any changes to my order?
Once an order is placed, it is impossible to make any amendments. This includes adding or removing items as well as changing the delivery address. If you wish to add another item, you'll need to initiate a new order specifically for that item. For further support, contact our 24/7 Whatsapp support at +92 300 5003318
If I forgot password, how can I retrieve?
You can recover your password by clicking on the “Forget Password” and receiving a new password in an email.
Can I save multiple delivery addresses?
Yes, you can save multiple delivery addresses such as home address, office address, etc.
What if I wants to order after operational hours?
You can schedule your order for the next day's operational hours. Our operational hours end around 11pm. If you wish to place an order after that, it will be delivered the next day during operational hours which start at 11am from Monday to Sunday.
How can I apply voucher code?
An option at checkout screen while placing the order with the title “Voucher”. Click at "Apply Voucher" and add voucher code before submitting the order.
How early can I schedule my order?
You can schedule your orders through the Bebambi app three days prior.
Do I have to sign up to place my order?
No, if you order from our official Bebambi website then you can order as a guest. However, our app users need to sign up using their email accounts.
